UK government to investigate covid-19 app outage

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The National Health Service (NHS) said it is investigating and sorting out issues that led to the inability of users to have access to their digital covid-19 vaccine passes.

The NHS app and website experienced an outage on Wednesday afternoon, and the NHS Digital said it is “investigating the issue and will update as soon as we can.”

NHS Digital confirmed the service had been restored just after 4pm.

Meanwhile the outage of the app caused inconvenience to travellers who took to Twitter to express their concern. People travelling abroad or attending events and venues in England may be asked for proof of their COVID-19 status, which is why instant access to the COVID Pass is important.

Earlier this month, Scotland’s newly launched vaccine passport app was also hit by technical problems, meaning people are unable to register their details on it.

People attending large events and nightclubs in Scotland now need to show proof using the app that they have had two doses of vaccine before they are allowed in, but just hours after the app’s launch, social media users said they were unable to register on it.

In September, Prime Minister Boris Johnson said the government wants to avoid the introduction of COVID vaccine passports in England “if we possibly can”, but added they would be an option to be kept “in reserve”.

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