By Olusegun Obisanya
Sanlam General Insurance Nigeria Limited, has announced the launch of a code that allows customers access speedy resolution of third-party insurance claims in cases of road emergencies.
The USSD solution code, *1056#, dubbed Code of Confidence is for instance motor claims settlement.
This ground-breaking initiative by Sanlam, is the first of its kind in Nigeria and in the industry.
It read in part, “This Code (*1056#) is Sanlam’s way of providing a seamless and customer-centric solutions to a number of challenges customers encounter while seeking report claims in case of any eventuality. With this new feature, Sanlam aims to enhance the claims experience for its valued customers by eliminating needless paperwork and unnecessary delays.
“Customers can now use the simple and user-friendly code on their mobile phones to initiate instant third-party claims. The process is quick and hassle-free, ensuring that customers receive prompt assistance and support during unexpected events and accidents involving third parties.
Speaking on the cutting-edge solution, the Managing Director/CEO, Sanlam General Insurance Nigeria Limited, Bode Opadokun posited, “We are delighted to introduce this Code of Confidence which revolutionizes the way our customers can access third-party claims. At Sanlam, we understand the importance of convenience and speed in the claims process. With this innovative service, we aim to provide our customers with a seamless and efficient experience at any time of need.”
According to a statement signed by the Marketing & Corporate Communications Manager, Sanlam General Insurance Nigeria Limited, Ajibola Liyide, stated, “The Code of Confidence service was designed to offer customers a hitch-free claims experience. By dialing *1056# on their mobile phones, customers gain access to a simple prompt that guides them through the claims process. The user-friendly interface allows customers to provide essential details and initiate their claims swiftly and conveniently, ensuring they receive timely assistance. This can be done from any MTN line.”
The firm disclosed that its Code of Confidence is available to all Sanlam Nigeria motor policyholders, making it accessible to a wide range of customers across the country.
“The service is part of Sanlam’s ongoing efforts to leverage technology and innovation to enhance the customer experience and provide timely support when it matters most,” the statement added.
