By Ebenezer Mabinuola
The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited following a wave of complaints over the airline’s alleged failure to refund passengers for cancelled flights.
In a notice dated June 13, 2025, the FCCPC cited potential breaches of Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the FCCPA 2018, which guarantee consumers timely refunds when services are not delivered. The Commission has ordered Air Peace to appear at its Abuja headquarters on June 23 to explain its refund practices.
The airline must also present key documents, including a 12-month log of refund complaints, records of refunds processed, a list of all cancelled flights, and proof of measures taken to reduce passenger inconvenience.
Failure to comply could lead to sanctions, including fines or imprisonment under Section 33(3) of the FCCPA.
This summons is separate from an earlier FCCPC investigation into exploitative ticket pricing, which led Air Peace to challenge the Commission in court. However, the refund issue is being treated as a distinct violation.
“The Commission remains committed to protecting consumer rights,” said FCCPC spokesman Ondaje Ijagwu, stressing that critical service providers must not exploit passengers or ignore their obligations.
