By Olusegun Obisanya
Sanlam General Insurance, a subsidiary of Sanlam Life Insurance and member of the Sanlam Pan African group has made history in the Nigerian Insurance Industry and delight its customers by settling the fastest claim.
According to a statement from one of Nigeria’s leading underwriter, the claim settlement was done in less than one hour, using its game changer, Code of Confidence *1056#, USSD enabled device.
With the USSD Code, the insurance company noted, motor insurance policyholders can get claims paid within three hours that an incident occurred.
The Managing Director, Sanlam General Insurance Limited, Bode Opadokun, said that depending on extent of the damage, if it is less than N200,000, the claim can be settled within three hours.
According to him, Sanlam General Insurance Nigeria is excited to announce settlement of the fastest claim in less than one hour, using the Code of Confidence.
Citing the recipient customer, John Victor Ebitom, from Benin City, Edo State, reported the claim and all the stakeholders were on standby to make this happened, adding that this is a clear illustration of the power of technology and collaboration and that the future is sure bright for the firm and policyholders.
“The customer was so excited, he was screaming waoh! Waoh! I least expect this!,” he posited.
The claimant, John Victor Ebitom, sharing his experience, said: “My experience with Sanlam is waoh! The best in the industry. It took me less than an hour to access my claim, as I speak the money is resting in my account.”
Opadokun noted that with the USSD Code *1056#, motor insurance policyholders can initiate a claim and received payments within three hours.
He said the Code of Confidence is used to initiate a motor insurance claim notification on real time online basis. It allows the insurer to have immediate assessment of the scene of an accident and the extent of damage. The Code allows customers access speedy resolution of insurance claims in cases of road emergencies, adding that the cutting-edge solution is the first of its kind in Nigeria and it is a way of providing a seamless and customer-centric solutions to a number of challenges customers encounter while seeking report claims in case of any eventuality.
With this new feature, he noted that the firm aims to enhance the claims experience for its valued customers by eliminating needless paperwork and unnecessary delays.
The General Manager said, “Customers can use the simple and user-friendly *1056# USSD code on their mobile phones to initiate instant third-party claims. The process is quick and hassle-free, ensuring that customers receive prompt assistance and support during unexpected events and accidents involving third parties.
“With this technology, you can see that gone are the days of unnecessary delays of claims, as the code runs on any mobile phones. You’re just a dial away, get insurance claims settlement for third-party damage by dialing *1056# today,” Opadokun posited.
