By Olusegun Obisanya
Nigeria’s leading Health Insurance Company, AXA Mansard Health, has said it would continue to deliver quality healthcare to its customers and the growth of its service providers across the healthcare value chain in the country.
The Chief Executive Officer of the company, Tope Adeniyi, disclosed as the company is taking stock of its business operation for 2022.
Adeniyi acknowledged that the contributions of the organisation are over 4,000 service providers including Hospitals, Eye Care Centres, Dental practices, Pharmacies, etc. and stressed that quality healthcare would have been a mirage without a burgeoning healthcare provider sector. According to him, AXA Mansard will remain committed to the growth of the sector.
He said, “Our nation’s healthcare sector has been making steady strides in accessibility, sophistication, and availability.
“While as a nation, we still have some way to go to ensure that affordability, quality, and accessibility are improved, we must commend the efforts of all stakeholders who have brought us this far. And for us at AXA Mansard, our provider network is top on that list.”
He added, “We are a Customer First organisation, but we recognize that this value can only translate when the service providers share in this core value. So, our approach has been to work with them to complete that experience for our customers.”
Adeniyi said that the year came with a lot of challenges, but AXA Mansard and its service providers were able to work together to weather the storm.
He posited, “As with the cost of a lot of other things, the cost of healthcare also went up significantly this year and the increasing awareness of health insurance also impacted some company fundamentals. But despite these challenges, we worked together with our providers to ensure that customers are given the best of care. “On our part, we also invested heavily in technology to help reduce the pressure on our providers’ infrastructure and provide quick and easy access to our customers, and overall, ensured that the quality of healthcare services is not compromised.
“From our telemedicine app that provides access to our customers anywhere and anytime; to the MYAXA App, which provides a one-stop shop to all medical records of our customers; and our increased investment wellness programme such as gym subscriptions, mental health services, and many more. This decision came at a huge cost to us because we had to ensure that we don’t pass on the cost of these investments to our customers and that our providers are not also short-changed. But we believe these are what we need to do to continue to grow the healthcare ecosystem in Nigeria.”
He furthered stated that “a healthy nation is a prosperous one. This is at the core of our purpose to act for human progress by protecting what matters. So, the fact that health management organizations like ours and service providers need to work together for the prosperity of our nation is not lost on us. We’re indeed grateful that we also have providers who share in this purpose”.
Speaking on collaborations with AXA Mansard, Dr. Olubisi Oyediran Managing Director, Lagoon Hospital, Ikoyi said his organisation has enjoyed collaborating with the insurer, explained that AXA Mansard is one HMO that prioritises customers’ well-being above all else; without neglecting providers. AXA Mansard is known for prompt authorisations and payment of services. They continue to set the pace for the industry.
In the same vein, the Managing Director, of Ultimate Specialist Hospital, Dr. Oluwagbemiga Adewale said, “At Ultimate Specialists Hospital our mission is to ensure patients get quality healthcare all the time. It’s been a delight working with a partner like AXA Mansard who believes in the administration of quality healthcare and puts customers first at all times. That has made our work a lot easier, Dr. Adewale”, noted.
On her part, Chief Medical Director of Prime Medical Consultants, Dr. Franca Ikimalo also commended AXA Mansard for its constant innovation, noting that despite the challenges that came with the year 2022, AXA Mansard is at the top of very few health insurance organizations who rose to the occasion to ensure that providers are still able to provide quality services to patients.
